Terms & Conditions

This document explains the Terms and Conditions for use of services provided by Petersfield Business Support (herein known as PBS) by the user of our services (herein known as the Client).

Clear instructions are to be given by clients, prior to commencement of assignments. A signed Contract of Agreement is required before commencement.

We reserve the right to amend our quotation, should the client’s original requirements change.

An invoice will be submitted with the completed work or monthly depending on assignment regularity.

  • Individuals – balance is payable immediately upon receipt of completed work.
  • Businesses – balance is payable within 14 days from the date of invoice.

PBS reserve the right to alter its pricing at its sole discretion, at anytime and without liability.   The charging  rates  used in  calculating  our fees  will  vary periodically and are normally subject to revision at least yearly.  Because they are based on costs, which are incurred locally, increases are not directly linked with the prevailing rate of general price inflation. 

Payment must be in pounds sterling, made either by BACS, cheque or cash.  The client will be responsible for all bank charges resulting from a dishonoured cheque.

We reserve the right to charge a late payment fee of 5% after 30 days. Interest will subsequently be charged at a rate of 3% per month thereafter on outstanding accounts.  

A minimum fee equivalent to 30 minutes work will be charged on all assignments.  All work is charged in 15 minute blocks.

All exclusive materials will be individually billed on invoices.  We reserve the right to request that postage be paid in advance for bulk mailings.   Clients outside the local vicinity will be charged travelling time at a rate of £15 per hour or part thereof.

A surcharge of 25% will be charged for any work required urgently, entailing evening or weekend work.  Our normal operating hours are Monday to Friday, 9am to 5pm.

Unless agreed otherwise, an advance deposit of 50% of the anticipated final invoice will be payable before commencement of all individual assignments.  This will be deducted from the final invoice.    Exception includes  weekly/monthly retainer packages, where fees must be paid a week/month in advance.

Expected turnaround time will be discussed and negotiated prior to commencement of work.

All virtual documents will be scanned using up to date Anti-Virus software on receipt and prior to delivery, however, although every endeavour will be undertaken, no warranty can be given in this respect and you must rely on your own virus protection software.

The client is responsible for final proofreading of all work supplied by PBS.  PBS will rectify errors free of charge but these must be notified to us within 48 hours of receipt of the completed work or within 14 days for work more than 5000 wordsClient amendments will be charged at the normal hourly rate. 

Our liability under this agreement is limited to the price of the work.   For the purposes of insurance, PBS cannot accommodate personal visits to office premises.

We reserve the right not to complete work under this agreement or to deliver completed work if work completed and delivered under any other agreement with the client has not been paid for by the due date.

This policy may be updated periodically — Please check this page for changes.